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Our Policy Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention are given to your order to provide that it is as similar as possible to the requested item. Flowers In arrangements of assorted flowers, the colours are shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or higher value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type but may substitute with another colour. If the floral container shown online is not available, a similar container will be used. Plants For green and blooming plants, similar plants may be substituted of equal or higher value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type but may substitute with another colour. If the plant container shown online is not available, a similar container will be used.