Frequently Asked Questions

1.  Do you do flower delivery?
   Yes, we do. We have a flower delivery service and also same-day delivery as well.
   To place a same-day delivery order you just need to order before 11:00 am, that way we would be able to bring your order where and when you needed to. Please notice we do not provide Sunday delivery and orders placed for Sunday will be delivered the next day! 
2. What area do you do delivery?
   We deliver in the following cities and areas:
   North York, Thornhill, Richmond Hill, Scarborough, Vaughan, Newmarket, Markham, Aurora, Toronto (Downtown and Midtown) and Ajax.
   If you can’t see your delivery area here please don’t hesitate and contact us for more information.
3. Do you do funeral arrangements?
   Yes, we do. We provide all funeral arrangements, like basket arrangements, standing spray, wreath spray, cascade flowers and all types of arrangements that are appropriate for sending to Home funerals, churches and sympathy flowers for homes and offices of whom they lost their loved ones.
4. Do you do delivery to Funeral homes and churches?
   Yes, we do. We provide funeral and sympathy flowers and delivering them to Funeral homes, churches, chapels, homes and offices. Some of the funeral homes that we provide delivery service are listed below: RS Kane Funeral Home, Kane-Jerrett Funeral Homes (Jerrett Funeral Homes), York Cemetery and Funeral Centre, Elginmills Cemetery and chapel holy cross Catholic Church, Ogden Funeral Homes, Marshal Funeral Home, Scarborough Funeral Centre, Steels Memorial Chapel, DeMarco Funeral Homes, North York and Woodbridge Chapel, Holly Cross Catholic Funeral Home, Aftercare Cremation & Burial Service, A. Roy Miller Funeral Home, Arthur B. Ridley Funeral Home, Morley Bedford Funeral Home, Benjamin’s Park Memorial Chapel, Bernardo Funeral Home, Dufferin Chapel Cardinal Funeral Home, Bathurst Chapel, Delmoro Funeral Home, Frank Lynett Funeral Home, Giffen-Mack Funeral Home & Cremation Centre and Lynett Funeral Home.
   If you don’t see the name of the funeral home or church you are looking for please don’t hesitate and contact us at (416) 250-7070 or 1 (800)-976-9007.
5. Do you do delivery to hospitals?
   Yes, we do! We make specific arrangements and flower bouquets that are appropriate for hospitals and we can deliver them to hospitals and medical centres for you. Some of the hospitals that we are sending flowers are North York General Hospital, Toronto General Hospital, Princess Margaret Cancer Centre, Sickkids Hospital, St. John Rehabilitation Hospital (Sunnybrook), Major McKenzie health centre, Sunnybrook Health Science Centre, Baycrest Hospital, Humber River Hospitals, St. Michael’s Hospital, Bridgepoint Hospital, Mount Sinai Hospital, Toronto Rehabilitation Institute, The Scarborough Hospital and much more health care centres.
   If you cannot find the hospital you are looking for, please contact us at (416) 250-7070 or 1 (800) 976-9007, and we would be more than happy to assist you.
6. Do you make and deliver flowers for nursing homes or retirement homes?
   Yes, we do! Sending flowers to retirement homes and nursing homes is also one of our services. Some of the places that we are sending are: Extendicare, Delmanore Northtown, Canterbury Place, Chartwell Lansing Retirement Resident, Amica (Bayview, Avenue and Thornhill), L’ Chaim Retirement Homes Inc., TLC Alert Nursing Home, Chartwell Gibson Longterm Care Residence, North Park Nursing Home, Cummer Lodge, Don Mills Seniors Apartments, Carefree Lodge, Villa Columbo, Tec Park Ltd, Rayoak Place, Leisureworld Caregiving Ctr, Thompson House, Terrace Gardens, Lansing Retirement Residence, Central Park Lodges, Greenview Lodge, Hawthorne Place Care Ctr, Donway Place, Select Living, Downsview Long Term Care and Senior Health Ctr-North York.
   If still, you don’t see the retirement home or nursing home you are looking for on the list, please don’t hesitate and contact us at (416) 250-7070 or at 1 (800) 976-9007.
7. Can I place my orders on the phone?
   Yes, definitely. We accept all kinds of orders on the phone except for flowers for weddings and events. For these occasions, we need to meet and talk to reach an agreement in order to get a perfect result. For all other occasions, we are more than happy to assist and serve you.
8. Can I order on the phone and pick it up?
   Yes! Ordering in advance before your arrival will save you time. We do our best when arranging every single flower and bouquet to make it suitable for your budget and style that you are looking for.
9. Which kind of information do I need to have to place an order? 
   For pick up order – Your name and phone number, Occasion, Favourite colours and flowers.
   For delivery order – Your name and phone number, The recipient name, phone number and address, Occasion, Favourite colours and flowers.
   Delivery date – Message on the card – For online orders, we need your email and billing address as well.
10. Do you accept credit cards? 
    Yes! Payments could be done on debit cards, credit cards and cash in our store.
11. Can I pay over the phone? 
    Yes! You don’t need to come to our shop to pay. You can easily pay over the phone, by credit cards or e-transfer.
12. Do you accept Visa, MasterCard or Amex? 
    Yes! We accept all types of cards, Visa, MasterCard and Amex.
13. How can I get an invoice for my phone order? 
    We are able to text you a copy of your receipt or invoice to your email. If you need it, we will be glad to help you.
14. Do you print on ribbons?
    Yes, we do! To have your message print out on ribbon please contact us at (416) 250-7070 to get more details of size and charges.
15. Do I need to purchase a greeting card online to be able to put a message on my flower?
    No, you don’t! Purchasing a greeting card is optional for whom they love to have a nice or fancy card but all our flowers arrangement includes a FREE personalized card message.
16. Do you have parking at your location?
    Yes, we do! We have enough parking spaces available at the front and back of our store for you.

Our customers are our biggest asset.
Customers’ loyalty is our ultimate goal. That is why, we do everything we can to make every one of our customers feel heard, appreciated, and happy.
To us, each and every customer is special.

We would like to give you more information about our store and what we do and if still, you have more questions or concerns please feel free to contact us at (416) 250-7070 or our toll-free number at 1 (800) 976-9007.